Privacy and personal data policy

1 INTRODUCTION

This information text explains how Dellenkilten handles your personal data and what rights you have. The information is addressed to you as

Your privacy is important to us. We are therefore keen that the personal data collected about you is stored and handled safely and securely and following data protection legislation.

We encourage you to read the information carefully. If you have any questions about how your personal data is handled, please get in touch with us. Our contact details can be found at the end of this information text.

WHAT IS PERSONAL DATA?

Personal data is all information that can be directly or indirectly (i.e., together with other data) linked to you, e.g., name, picture, social security number, IP address, etc.

WHICH PERSONAL DATA DO WE PROCESS ABOUT YOU AND WHY?

In this section, we explain how your personal data is used so that we can provide you with relevant experiences, services, and offers.

3.1 When you sign a customer or client agreement with us

When you sign a business or client agreement, we process the following information that you provide to us:

• Your name and contact details
• Payment details and payment history

We handle your personal data to:

• Identify yourself as a customer/client
• Manage and deliver what you have purchased following our terms of the agreement.
• Communicate with you in various cases, e.g.,, booking meetings, dialogue regarding contractual discussions, etc.
• Market our services and products, e.g., via e-mail and SMS

Legal basis for the handling: We process your personal data in support of contract fulfillment when we provide business deals, in support of balancing of interests when we have a legitimate interest in using your data for statistics and market our services, ensure payment and prevent fraud.

3.2 When you communicate with us

You can communicate with Dellenkilten in many different ways, e.g., via social media, FAQ forums, calls, and emails with our staff.

When you communicate with us, we handle information that you provide us with, such as:

Name and contact information

Information about your opinion, question, or case

We handle your personal data to:

Answer questions and manage your case, e.g., rectify errors and handle complaints

Deliver requested information, e.g., materials from workshops, meetings, or similar

Improve our services and the information we provide and publish via our website

Analyze calls to improve our service

Legal basis for handling: We process your personal data for our and your legitimate interest in managing your case (balance of interests).

Storage time: We store your personal data during the contract period and an additional three calendar years to ensure traceability in your communication with us.

3.3 When we have a legal obligation

In addition to what is described above, in some cases, we process your personal data when we are obliged by law, e.g., due to our accounting obligation or at the request of authority.

Legal basis: When we handle your personal data because we are obliged by law, we do so with support in a legal obligation.

4. HOW LONG DO WE STORE YOUR PERSONAL DATA?

Your personal data is stored during the contract period plus three calendar years or as long as we have to store them according to law. After that, your data is deleted or de-identified securely, so they can no longer be linked to you. Read more about how long we store your data above under each section in Chapter 3.

5. TO WHOM DO WE DISCLOSE YOUR PERSONAL DATA?

Dellenkilten never sells your data to a third party. However, we may disclose your personal data to the following categories of recipients:

Suppliers, both within and outside the EU/EEA, who provide IT services, handle customer service issues or perform payment intermediation and credit information on behalf of Dellenkilten

Other recipients when it follows from legal requirements, another regulation, or authority decision

Recipients who handle personal data on behalf of Dellenkilten always enter into a so-called personal data processing agreement with us to ensure that your data is handled correctly and safely. If we use suppliers who handle your personal data on our behalf outside the EU/EEA, we take special protective measures, e.g., sign contracts that include the standardized model clauses for data transfer adopted by the EU Commission and available on the EU Commission’s website.

When your personal data is shared with a recipient who is an independent data controller, such as an authority or a bank, the recipient’s privacy policy and personal data handling information apply.

6. HOW DO WE PROTECT YOUR PERSONAL DATA?

Your privacy is important to us, so we focus on security. We take measures to protect your data by following the data protection regulation and established guidelines for information security. This means we have procedures and rules about data protection, e.g., we send your data securely and ensure that the staff only have access to the data they need to perform their work.

7. ABOUT COOKIES

When you visit our website, we may also collect information and data about you using cookies. For more information on how we use cookies, see https://dellenkilten.se/en/cookies

8. YOUR RIGHTS

You have certain rights under data protection legislation. If you want to exercise any of your rights, you can contact us using the contact details in the next section.

Access to your personal data – you have the right to get confirmation if we process your personal data and an

excerpt over which data is being processed

Request correction – you have the right to have incorrect data corrected

Request to be deleted – under certain circumstances, you have the right to have your data removed

Object to processing based on our legitimate interest and against processing for direct marketing – you have the right to object to the processing of your personal data or to limit the processing

If you want to know more about data protection legislation and your rights, you can read more here http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016R0679

If you believe that our processing of your personal data is not following data protection legislation, we ask you to contact us; see the contact details section below. You also have the right to complain to the Data Inspectorate, which is the supervisory authority.

9. HOW YOU OPPOSE ELECTRONIC DIRECT MARKETING

Dellenkilten may use your email address or mobile number for direct marketing. If you do not want us to use your email address or mobile number for direct marketing, you are welcome to let us know, and we will implement a so-called advertising block for your data.

Contact us in this case as follows:

Notification of advertising block for companies is made to info@dellenkilten.se. Don’t forget to provide your name, address, and personal/organization number. Mark: Advertising Block – Business

Notification of advertising block for other customers is made to info@dellenkilten.se. Don’t forget to provide your name, address, and personal number. Mark: Advertising Block – Private.

10. CONTACT DETAILS

Dellenkilten of Helsingland AB (org. no: 559247-1402) is the data controller for handling your personal data. If you want additional information about how your personal data is handled, contact us with a written, personally signed request sent to:

Dellenkilten of Helsingland AB

Tjärnmyra 17

824 72 Delsbo

In the letter, we wish you to state your name, address, email, phone number, and personal number in addition to your case. Also, attach a copy of your ID. The answer will be sent to your registered address.

11. UPDATES OF THE INFORMATION TEXT

This information text was last updated on May 11, 2023, and may change. If we make significant changes to the text, we will notify you at least 30 days before the change takes effect by email, text message, or publishing a new version on our website.